CUSTOMER SERVICE

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Frequently Asked Questions

Ordering Information
How can I place an order?
How can I find out about my order?
What forms of payment do you accept?
Will I get an order confirmation online?
When will my order be shipped?
When will I receive my bread after I place an order?

Misc. Product Information
Do you sell Gift Certificates?
Can I create my own gift?
Do you sell wine with your gifts?
How should I store the Salame I purchase from Boudin? And why does it appear white on the outside?
Gift Basket Product Substitutions?

Prices & Discounts
Do you offer Corporate discounts?
Do you charge Sales Tax on gifts?

Shipping
What are your Shipping & Handling fees?
Why we ship all orders Express 2-day?
What shipping options are available?
Do you ship to P.O.Boxes?
Can I order a gift to be shipped Internationally?

About Sourdough
How long will Boudin Sourdough keep?
I just received my order. The label says that it was shipped 2 days ago. Is it still fresh?
Did Boudin Bakery invent Sourdough?
What makes the Boudin Sourdough sour?
What makes Boudin Sourdough French Bread Special?
Where is your bread baked?
Can I order my bread extra sour?
Why are some breads not available for individual sale?
Your bread prices seems high. Why?
The bread I order from the catalog is not the same as the one I purchased at the Café; why is that?
Can I get the starter for your Sourdough bread?

About Boudin
Our Promise
Will Boudin Bakery sell or rent my information to other companies?
Do you offer tours?

Ordering Information

How can I place an order?
Online: The easiest way to order is with on our new, upgraded website, at www.boudinbakery.com, 24 hours a day 7 days a week. By Phone: You may contact us at (800) 992-1849. Please have address, phone number and credit card information ready when placing order.
Our call center hours are:
General Year Round Schedule
10:00 AM -5:00 PM Mon-Fri PST
Mon Nov 18 7:00 AM 5:00 PM Mon-Fri
Sat Nov 30 6:00 AM 6:00 PM Mon-Sun
Wed Dec 18 7:00 AM 5:00 PM Mon-Fri
Thu Dec 26 10:00 AM 5:00 PM Mon-Fri

How can I find out about my order?
For more information or to check the status of your order, please contact us at (800) 992-1849.

I would like to add copy for checking order status online, but need to verify confirmations and web tracking first.

What forms of payment type do you accept?
American Express, VISA, MasterCard, Discover, Money Order or Check

Will I get an Order confirmation online?
After you place your order, you will receive an order confirmation on your checkout screen and an order confirmation will also be sent via email. An order number will be provided to you in these confirmations to reference your order.

When will my order be shipped?
Because it takes 48 hours to bake our handcrafted sourdough bread, we stagger our baking and shipping days to get our bread to you faster and fresher. Therefore, we ship on TUESDAYS AND WEDNESDAYS to ensure two-day shipment and deliveries on Wednesdays, Thursdays and Fridays same week.

How soon will I receive my bread after I place an order?
From the time your order reaches us, please allow 7-10 days to receive your shipment. To find out the specific status of your order, please call our Customer Service Department at (800) 992-1849.

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Misc. Product Information

Do you sell Gift Certificates?
We currently do not sell gift certificates.

Can I customize my own gift?
No - but you can order accompaniments to be added to most gifts.

Do you sell wine with your gifts?
Yes we do but different state licensing laws only allows us to ship Wine Orders to the following states at this time: CA, ND, OR & WV. Wine may only be purchased by individuals 21 years or older and requires a signature upon delivery from an individual 21 years or older.

How should I store the Salame I purchase from Boudin? And why does it appear white on the outside?
We sell only the traditional Italian dry Salame, which exhibits a beneficial mold growth on the outside. This growth is essential to its flavor and longevity. Salami should be refrigerated once you receive it. The Salame is cured, so  the longer the Salame is stored the more moisture it will lose and harder the Salame will become.

I ordered a gift basket, and the mustard that I received was different than the description, why?
Most of the items we have selected to be in our gift baskets come from small, local companies. Occasionally we may run out of a particular flavor or brand. Rather than delay your shipment (especially during the holidays), we will select a comparable product to send. If, you are not satisfied, just call us at 1-800-992-1849 and we'll gladly replace the item.

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Prices & Discounts

Do you offer Corporate discounts?
Volume orders may qualify for special rates.  Please contact our Corporate Gift Specialist toll free at 800.992.1849 for further information.

Do you charge Sales Tax on gifts?
Appropriate Sales Tax is included on all orders, including gifts for shipments within California.

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Shipping

What are your Shipping & Handling fees
We've selected FedEx as our premier delivery service provider and ship all packages priority 2-day to ensure the highest quality of freshness.

Please see the zone tables below to determine shipping costs:

Zone 1 - includes CA, OR, WA, NV, AZ, UT & ID
Zone 2 - includes those not listed in Zone 1

ZONE 1 - CA, OR, WA, NV, AZ, UT, ID

Order TotalShipping
Up to $15.00$13.95
$15.01 - $25.00$15.95
$25.01 - $30.00$17.95
$30.01 - $35.00$19.95
$35.01 - $45.00$22.95
$45.01 - $55.00$24.95
$55.01 - $65.00$27.95
$65.01 - $75.00$28.95
$75.01 - $85.00$29.95
$85.01 - $100.00$30.95
$100.01 - $110.00$31.95
$110.01 - $120.00$32.95
$120.01 - $130.00$33.95
$130.01 -  $140.00$34.95
$140.01 - $150.00$35.95
$150.01 - $160.00$36.95
$160.01 - $175.00$38.95
$175.01 - $200.00$39.95
$200.01 - $225.00$40.95
$225.01 - $250.00$41.95
$250.01 - $275.00$43.95
$275.01 - $300.00$45.95
$300.01 - $325.00$49.95
$325.01 - $350.00$53.95
$350.01 - $375.00$57.95
$375.01 - $400.00$64.95
$400.01 - $425.00$66.95
$425-01 - $450.00$70.95
$450.01 - $475.00$74.95
$475.01 - $500.00$78.95

For Orders over $500 shipping and handling may vary.

ZONE 2 - ALL OTHER STATES*

Order TotalShipping
Up to $15.00$13.95
$15.01 - $18.00$15.95
$18.01 - $21.00$16.95
$21.01 - $25.00$18.95
$25.01 - $26.50$19.95
$26.51 - $32.00$22.95
$32.01 - $35.00$23.95
$35.01 - $40.00$24.95
$40.01 - $44.50$26.95
$44.51 - $53.00$28.95
$53.01 - $55.00$29.95
$55.01 - $60.00$30.95
$60.01 - $65.00$31.95
$65.01 - $70.00$32.95
$70.01 - $75.00$33.95
$75.01 - $80.00$34.95
$80.01 - $85.00$35.95
$85.01 - $90.00$36.95
$90.01 - $95.00$37.95
$95.01 - $100.00$38.95
$100.01 - $110.00$39.95
$110.01 - $120.00$50.95
$120.01 - $130.00$52.95
$130.01 - $140.00$54.95
$140.01 - $160.00$56.95
$160.01 - $170.00$58.95
$170.01 - $180.00$60.95
$180.01 - $190.00$62.95
$190.01 - $200.00$64.95
$200.01 - $225.00$75.95
$225.01 - $250.00$80.95
$250.01 - $275.00$85.95
$275.01 - $300.00$90.95
$300.01 - $325.00$95.95
$325.01 - $350.00$99.95
$350.01 - $375.00$105.95
$375.01 - $400.00$110.95
$400.01 - $425.00$115.95
$425.01 - $450.00$125.95
$450.01 - $475.00$130.95
$475.01 - $500.00$135.95

*Add $10 for HI and AK. Overnight charges are $28 extra
Shipping and handling may vary for orders over $500

Why we ship all orders Express 2-day?
Because Boudin products are made without any additives or preservatives to extend shelf-life, we bake our products daily and ship everything 2-day delivery to ensure that you receive the freshest product possible.  Our 2-day shipping rates are also comparable to other Gourmet Food companies.

Holidays observed by Federal Express are not available shipping dates.

What shipping options are available?
We've selected Federal Express as our premier delivery service provider. Our Standard shipping will deliver your package within two business days.

Do you ship to P.O.Boxes?
Unfortunately, we cannot ship to P.O.Boxes, General Delivery, or APO/FPO.

Can I order a gift to be shipped internationally?
Unfortunately,  in order to guarantee product quality, we do not ship our products outside the United States.

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About Sourdough

How long will Boudin Sourdough keep?
Boudin Sourdough is made with unbleached flour, pure water, salt, and some of the original "Mother Dough", and does not contain any preservatives. Our breads will stay fresh at room temperature for as long as 2-3 days, if they're kept away from heat and humidity.
Temperatures should not exceed 70 degrees, and relative humidity should remain below 60%. Avoid direct sunlight. To store bread for up to two months, place package in a plastic bag, close tightly, and refrigerate.To store bread for up to six months, place package in two plastic bags, close tightly, and freeze. To thaw, remove bread from plastic bag until the entire loaf reaches room temperature.

I just received my order. The label says that it was shipped 2 days ago. Is it still fresh?
Yes it is. Your complete satisfaction with every loaf do our famous Sourdough is Guaranteed. To ensure this, your bread is shipped the day it is baked.

Did Boudin Bakery invent Sourdough?
The Sourdough baking process has existed for thousands of years, but Boudin Bakery was the first to combine the Sourdough process with French baking techniques to create the first Sourdough French bread in 1849.

What makes Boudin Sourdough sour?
The secret is in our starter, or "Mother Dough", which includes micro-organisms that slowly and naturally ferment and raise the bread, producing a deliciously sour flavor. Our starter is proprietary, as it's the original "Mother Dough" from 1849, so we do not share or sell it. We don't make an "Extra Sour" version of our bread, either, as we prefer to use the original Sourdough French Bread recipe.

What makes Boudin Sourdough French Bread Special?
Boudin famous San Francisco Sourdough French Bread originated in 1849, in a tiny, old-world bakery on Dupont Street. There a French immigrant named Isidore Boudin first kneaded a hearty dough, fermented with wild yeast and then formed it into the shape of a traditional French loaf. Our Sourdough French bread is still made with flour, salt, & water and a portion of the original mother dough that dates back to the first loaf.

Where is the Bread baked?
The Tenth Avenue bakery in San Francisco, which dates back to 1906, measures only 8,000 square feet, yet can produce more than 40,000 pounds of dough which yields more bakery goods, per square foot than any other bakery in the country.

Can I order my bread extra sour?
The Boudin Sourdough French Bread recipe remains unchanged since 1849. To this day, we still use Isidore Boudin's traditional methods, mixing unbleached flour, pure water, salt, and some of the original "Mother Dough". For this reason, we do not make an extra sour product.

Your bread prices seems high. Why?
Boudin Sourdough French Bread is one -of-a-kind product that can't be produced anywhere else. Our ingredients may be simple, but they're the very best. Each loaf is hand shaped and scored, and each is made with a bit of the "Mother Dough" from the very first loaf baked in 1849. It can take up to three days to prepare and bake your bread.

Why are some breads not available for individual sale?
Customer demand dictates which breads are sold in "bulk".

The bread I order from the catalog is not the same as the one I purchased at the Café; why is that?
The bread purchased from Boudin Gift Catalog is lighter bake than our bread from the Café. Warm the bread in your oven for a mere ten minutes to experience a loaf of bread with the same great flavor, incomparable aroma, and crisp golden crust, just as though it came out of our San Francisco oven.

Can I get the starter for your Sourdough bread?
We do not use starter in our Sourdough process. We use our motherdough in a process which is proprietary.

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About Boudin Bakery

Our Promise
Your complete satisfaction with every loaf of our famous Sourdough is guaranteed. If for any reason you're not fully satisfied, just call us at (800) 992-1849 and we'll gladly replace or refund your order. This guarantee applies to all perishable food products. Refunds on non-perishable product will be processed on returned merchandise only.

Will Boudin Bakery sell or rent my information to other companies?
We use the personally identifiable information you provide for internal purposes only, such as confirming and tracking your order, subscription and/or registration to inform you of new products, services and offers, etc. From time to time we might establish a business relationship with other persons or entities who we deem trustworthy and whose privacy policies are consistent with ours. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

Do you offer tours?
Yes, you're welcome to visit the Boudin Bakery Tour at Fisherman's Wharf in San Francisco, California. Our bread is baked daily in our new full production Bakery. You are also welcome to visit the Boudin Bakery Tour at Disney's California Adventure park in Anaheim, California.Most of our bread is baked at our Tenth Avenue bakery in San Francisco, which dates back to 1906 and measures only 8,000 square feet, so there's not much room for visitors. But our San Francisco bakery yields more bakery goods, per square foot, than any other bakery in the country!

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