Boudin San Francisco Sourdough

FREQUENTLY ASKED QUESTIONS

What is the Boudin Frequent Buyer card?

The Boudin Frequent Buyer Rewards program is designed to show our appreciation for our loyal guests. Make a purchase at any one of our bakery café locations and for every dollar spent you will be awarded one (1) reward point. For every 50 points accumulated you will receive $3 off toward your next purchase. The $3 reward will be automatically loaded to your account and you will be notified via email. A reminder email will also be sent 14 days prior to the expiration date in the event that your $3 reward has not been redeemed.

How do I register the Boudin Frequent Buyer card?

There are two ways to participate in our program:

Mobile Loyalty App: our new mobile functionality will make it even easier to earn and redeem points through the convenience of your smart phone. Just scan on the appropriate QR code below to get started:

Plastic Card: Stop by any one of our bakery café locations and ask for a Frequent Buyer Card, make sure to have the Cashier swipe the card to activate it so that you can register it online at www.boudinbakery.com/rewards.  Also, please note that although your card can still be used to earn rewards, it must be registered before you can redeem them.

How does the Bakers Dozen bread reward work?

When you register to join our program you will automatically be rewarded with a Bakers Dozen for a FREE 1 lb. loaf of our famous sourdough bread for the next 13 consecutive months.  The monthly bread reward will be automatically uploaded to your account after your first purchase of the given month.  Alternatively, if you do not make a purchase within that given month, that specific month’s bread reward will go away.

Can I trade-up my Free monthly 1 lb. sourdough loaf for different loaf of bread?

Yes.  Once you have made your first purchase of the month and earned your Free monthly 1 lb. sourdough loaf bread reward, you can receive a credit of $3.59 that can be applied towards another bread option of your choice.

How do I sign up for the Birthday Reward?

Just input your birth date when registering for our program and a reward for a FREE Sweet Treat will be automatically uploaded to your account the month of your birthday.  An email notification will be sent to let you know that the reward is there waiting for you to redeem by the end of that given month.  At the end of the month, the reward will automatically go away if not redeemed.

What do I do if I forget to get credit at the time of purchase?

Unfortunately, we are unable to apply credits to your card / smart phone once the purchase is complete.

Is the Boudin Frequent Buyer Card a gift card and can I load money on it?

No.  The card is solely designed for our rewards program. You are unable to load any cash value to the card.

Can I earn credit for orders placed online via Web Togo?

Yes.  You will be prompted at check-out to input your Frequent Buyer card number.  You must enter your card number in order to receive credit for your purchase.

Do all purchases count toward earning reward points?

No.  The following do not apply toward earning reward points:  Gift Card purchases, sales associated with coupons / vouchers and the Boudin It’s On Us card.

How many rewards can I redeem at once?

You may redeem your $3 off reward and get your free loaf of sourdough bread at the same time if you’d like.

What happens if my next purchase does not total $3 dollars?

No problem.  If your next purchase is below $3 when redeeming your reward, the remaining credit balance will remain in your account.

Do redeemed rewards count as credits toward rewards?

No.  Redeemed rewards do not count as credit toward rewards.

Can I earn credit for orders placed online via Web Togo?

Yes. You will be prompted at check-out to input your Frequent Buyer card number.  You must enter your card number in order to receive credit for your purchase.

Can I earn credit or redeem my reward in conjunction with any other discounts, offers or promotions? 

No, your Frequent Buyer card cannot be combined with other discounts, offers or promotions.

Can I earn credit for Catering and Gift Catalog purchases?

No, you will not be able to earn points for catering or gift catalog purchases.

Can I redeem rewards for Catering and Gift catalog purchases?

No, rewards to not apply towards catering or gift catalog purchases.

Do I earn points for the purchase of gift cards?

No. You do not earn points for the purchase of gift cards.  However if the recipient of your gift card registers as a Boudin Frequent Buyer member, they will.

Is there an expiration date on the card or rewards? 

There is no expiration date on the card.  However the $3 reward will expire 90 days from date of receipt if not used.  An email notification will be sent as a reminder to come in and redeem before it is removed.

How do I get a Boudin Frequent Buyer card and does it cost anything to get?

You can pick up a card at any participating Boudin location. The card is free!

 What if I do not have my Boudin Frequent Buyer card with me?

If you already registered your card online, you can give the phone number you assigned to the card at the point of purchase to receive credit but you must have your card in order to redeem rewards. 

What happens if I lose my Boudin Frequent Buyer card?   

If your card is registered, all history and credit towards rewards will be transferrable to a new card.  If the card is not registered the history will be lost and non-retrievable.

Can I redeem rewards without registering the Boudin Frequent Buyer card?

No. You cannot redeem any rewards until you register the card. However, you can still earn credits for your purchases.

How do I redeem my rewards once I have earned them?

An email will be sent to let you know that a $3 reward has been uploaded to your account. The next time you order and swipe your card, you can let the Cashier know that you would like to redeem your reward. 

How do I know how close I am to earning a reward with my Boudin Frequent Buyer card?

Anytime you use your card at a participating Boudin location your receipt will provide your current rewards level information. You may also visit our Boudin Rewards page on our website to check your credits and rewards.

How do you use the personally identifiable information I provide when I register the Boudin Frequent Buyer card online?

We will never sell your personally identifiable information. Please review our Privacy Policy at www.boudinbakery.com/privacy_&_security to see how we use your personally identifiable information you provide when registering the card.